Welcome to Ardora Wellness Help Center
Welcome to Ardora Wellness Help Center
We’re here to make your skincare ritual feel calm and effortless.
On this page, you’ll find quick answers to the most common questions about orders, shipping, returns, products, and your account.
If you can’t find what you’re looking for, our support team is always happy to help at support@ardorawellness.com (response time: 24–48 hours).
1. Quick links
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Track or manage your order – Check your email for your Order Confirmation and Shipping Confirmation emails. Use the tracking link included there.
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View our policies
(In the editor, you can highlight each policy name and link it to the corresponding policy page.)
2. Orders & Shipping
Q: Where is my order?
Once your order is shipped, you’ll receive an email with a tracking link. You can use this link at any time to see the latest delivery updates.
If you can’t find the email, please check your spam/junk folder and then contact us with your full name and order number.
Q: Can I change or cancel my order?
We start preparing your order as quickly as possible.
If you need to change or cancel your order, email us at support@ardorawellness.com as soon as possible with your order number.
If your order has already been processed or shipped, we may not be able to modify it.
Q: When will my order arrive?
Estimated delivery times are shown at checkout and in your order confirmation email.
For full details on shipping methods, costs and delivery windows, please see our Shipping Policy.
3. Returns & Refunds
Q: Do you accept returns?
Yes – eligible items can be returned in line with our Refund Policy.
In general, items must be unused, unopened, and in their original packaging.
Q: How do I request a return or exchange?
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Email us at support@ardorawellness.com
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Include your order number, the product(s) you’d like to return, and the reason
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Our team will review your request and send you the next steps
Q: Which items are non-returnable?
For hygiene and safety reasons, certain items may be non-returnable.
Please check the detailed list in our Refund Policy before sending anything back.
4. Product & Skincare Questions
Q: Are Ardora Wellness products safe for sensitive skin?
Yes — our formulas are designed with clean, gentle, and toxin-free ingredients, making them suitable for most skin types, including sensitive skin.
However, because every skin type is different, we always recommend performing a small patch test before using any new skincare product.
Q: Are your products cruelty-free?
Absolutely.
Ardora Wellness is 100% cruelty-free — we never test on animals at any stage of production.
Q: Are your ingredients clean and non-toxic?
Yes. We focus on clean, safe, and high-quality ingredients.
All formulas are free from parabens, sulfates, phthalates, harsh alcohols, mineral oil, and synthetic dyes.
You can review the full list of ingredients on each product page under Ingredients.
Q: How should I store my skincare products?
To preserve freshness and effectiveness:
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Keep products in a cool, dry place
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Avoid direct sunlight
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Ensure caps & droppers are tightly closed after each use
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Do not store bottles in the shower or humid areas for extended periods
Q: Can I use Ardora Wellness products while pregnant or breastfeeding?
Our formulas contain gentle and non-toxic ingredients, but everyone’s situation is unique.
We recommend consulting with your doctor before using any new skincare product during pregnancy or breastfeeding.
Q: How long do your products last (shelf life)?
Unopened products last approximately 24 months.
After opening, we recommend using them within 6–12 months for best results.
You can always check the PAO (Period After Opening) symbol on each package.
Q: Do your products contain fragrance?
We use natural or skin-safe fragrance options designed to be gentle and non-irritating.
No harsh synthetic fragrances are used.
5. Account, Payments & Emails
Q: What payment methods do you accept?
Ardora Wellness currently accepts:
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Credit & debit cards (Visa, Mastercard, American Express)
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PayPal
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Shop Pay
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Apple Pay
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Google Pay
All payment details are processed securely through encrypted checkout systems.
Q: Is my payment information secure?
Yes.
Our checkout is powered by Shopify’s Level 1 PCI-compliant system — the highest security standard in the industry.
We never store or see your payment information.
Q: Why was my payment declined?
A payment may fail due to:
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Insufficient balance
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Bank security verification
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Incorrect billing information
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International transaction restrictions
If the issue continues, we recommend contacting your bank.
Q: Will I be charged taxes?
Applicable sales taxes are automatically calculated at checkout based on your shipping address.
Q: Do you offer discounts or promotional codes?
Yes, occasionally.
You can find active promotions through:
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Our homepage banners
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Email newsletter
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Seasonal campaigns
If you have a promo code, simply enter it at checkout before completing your purchase.
Q: Can I update my billing information after placing an order?
Billing information cannot be changed after the order is processed.
If you made a mistake, please contact us immediately at:
Our team will try to help if the order has not yet been fulfilled.
6. Account & Security
Q: Do I need an account to place an order?
No.
You can check out as a guest without creating an account.
However, creating an Ardora Wellness account allows you to:
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View your order history
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Track shipments easily
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Store shipping details for faster checkout
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Access exclusive offers
Q: How do I create an account?
You can create an account anytime by clicking “Account / Login” at the top of our website.
Just enter your email and create a secure password.
Q: I forgot my password. How can I reset it?
Click “Forgot your password?” on the login page.
A secure password reset link will be sent to your email instantly.
Q: How do I update my account information?
Log in to your Ardora Wellness account and go to:
Account Settings → Edit Profile
From here, you can update:
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Your name
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Email address
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Password
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Shipping address
Q: Is my personal information secure?
Yes.
Ardora Wellness uses Shopify’s encrypted, secure servers to store and protect your data.
We never share or sell your information to third parties.
For more details, please see our Privacy Policy.
(Burada "Privacy Policy" kelimesini işaretleyip policy sayfasına link ekleyebilirsin.)
Q: Can I delete my account?
Yes.
If you would like your account permanently removed, contact us at:
Our support team will securely process your request.
7.Product Information & Skincare Guide
Q: How do I know which product is right for my skin type?
Each Ardora Wellness product is crafted to support a daily self-care ritual while remaining gentle on all skin types.
For personalized recommendations, feel free to contact our team at
📧 support@ardorawellness.com.
We can guide you based on:
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Your skin goals
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Sensitivity level
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Current skincare routine
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Preferred ingredients
Q: How do I use Ardora Wellness products correctly?
Each product page includes a How to Use section with step-by-step instructions.
As a general guide:
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Cleanse your skin
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Apply serums (light → heavy)
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Apply moisturizer
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Finish with SPF during daytime
For best results, consistency is key.
Q: Can I layer Ardora Wellness products with other skincare brands?
Yes — our formulas blend well with most routines.
However, avoid layering too many active ingredients (like retinol or exfoliating acids) at the same time to prevent irritation.
If unsure, email us your routine and we’ll review it for you.
Q: Where can I find the full ingredient list?
Every product page includes a detailed Ingredients section.
We are committed to transparency and list every ingredient we use.
Q: Are your products natural or clean beauty certified?
Ardora Wellness follows clean beauty principles:
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No parabens
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No sulfates
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No phthalates
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No synthetic dyes
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No harsh alcohols
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No mineral oils
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Non-toxic, skin-safe formulas
Certification may vary by product — details are listed on each product page.
Q: How long until I see results?
Most customers begin noticing hydration and texture improvements within 7–14 days, with full visible results typically appearing within 4–6 weeks of consistent use.
(Results vary based on routine, skin type, lifestyle, and frequency of use.)
Q: Can I use Ardora products while pregnant or breastfeeding?
Most ingredients we use are gentle and skin-safe, but we always recommend consulting your doctor before adding new products during pregnancy or breastfeeding.
Q: Are your products vegan and cruelty-free?
Yes — Ardora Wellness products are cruelty-free, and many formulas are vegan-friendly.
Product pages include a detailed breakdown for your reference.
8. Contact & Support
Q: How can I contact customer support?
You can reach our support team anytime at:
We respond to all messages within 24–48 hours on business days.
Q: What information should I include when contacting support?
For the fastest assistance, please include:
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Full name
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Order number (if applicable)
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Email used at checkout
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A clear description of your question or issue
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Photos (if reporting a damaged or incorrect item)
Q: What are your support hours?
Our customer support team operates Monday–Friday.
Messages received on weekends or holidays will be answered the next business day.
Q: Do you offer business or wholesale support?
Yes — for wholesale, PR, or business collaboration inquiries, contact us at:
Include “Business Inquiry” in the subject line.
Q: Do you offer tracking or delivery updates?
Once your order is shipped, you will automatically receive:
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A shipping confirmation
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A tracking number link
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Delivery updates (if supported by the carrier)
If your tracking hasn’t updated in 48 hours, email us and we’ll check with the carrier.
